Privacy policy

PainFreeSeat operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a secure and personalized shopping experience. Our store is powered by Shopify, which helps us operate and manage these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise interact with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we say "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following types of personal information depending on your interactions with us and as permitted by law:

  • Contact Details: Name, billing/shipping address, phone number, and email address.
  • Financial Information: Payment card details, transaction records, and payment confirmation.
  • Account Information: Username, password, preferences, and account settings.
  • Transaction Information: Products viewed, added to your cart, purchased, exchanged, or returned.
  • Communications: Details provided when you contact us (e.g., customer support messages).
  • Device & Usage Data: IP address, browser type, device identifiers, and browsing activity.

2. How We Collect Your Information

We may collect information from several sources, including:

  • Directly from you (e.g., when you place an order, contact support, or create an account).
  • Automatically through cookies and similar technologies when you browse our site.
  • From service providers (e.g., payment processors, fulfillment partners, analytics providers).
  • From third parties or marketing partners where legally permitted.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve Services: To process orders, manage your account, fulfill deliveries, handle returns, and customize your shopping experience.
  • Marketing and Promotions: To send promotional communications or show you personalized ads (you may opt out at any time).
  • Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, or illegal activity.
  • Customer Support: To respond to your inquiries and provide after-sales assistance.
  • Legal Compliance: To meet regulatory obligations or respond to lawful requests by authorities.

4. How We Disclose Personal Information

We may share your personal information under the following circumstances:

  • With Shopify, which hosts and powers our store.
  • With trusted service providers, such as payment processors, shipping carriers, and IT service providers.
  • With marketing partners, for advertising and promotional purposes.
  • With affiliates or business partners in connection with legitimate business operations.
  • When legally required, such as to comply with law enforcement or court orders.
  • During business transfers, such as mergers or acquisitions.

5. Relationship with Shopify

Our website is hosted by Shopify, which processes personal data on our behalf. Shopify may also collect and process data for its own business purposes.

For details on how Shopify handles your personal data, please visit: 👉 Shopify Consumer Privacy Policy You may exercise privacy rights regarding Shopify's data use via the Shopify Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and deliver personalized ads. You can manage cookie preferences in your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our Services may contain links to external websites not operated by PainFreeSeat. We are not responsible for the privacy or security practices of those third-party sites. We recommend reviewing their privacy policies before sharing personal information.

8. Children's Data

Our Services are not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect or sell personal data of minors under 16 years of age. If you believe your child has provided us with personal data, please contact us to have it deleted.

9. Security and Retention

We use appropriate technical and organizational measures to protect your personal information. However, no online platform can guarantee absolute security.

We retain personal information only as long as necessary to:

  • Maintain your account,
  • Fulfill your orders,
  • Meet legal or tax requirements, or
  • Resolve disputes.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access / Know: Request details about the personal information we hold.
  • Correction: Request corrections of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information.
  • Data Portability: Request a copy or transfer of your data.
  • Opt-out of Marketing: Unsubscribe from promotional emails anytime.
  • Objection or Restriction (UK & EEA users): Request that we stop or limit certain processing activities.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

You may exercise these rights by contacting us at info@painfreeseat.com For Shopify-related data requests, please visit Shopify's Privacy Portal.

11. Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority (e.g., the ICO in the UK or your EEA supervisory authority).

12. International Data Transfers

We may transfer, store, and process your personal information outside your country of residence. When transferring data outside the UK or EEA, we rely on Standard Contractual Clauses or other lawful mechanisms ensuring adequate protection.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📧 Email: info@painfreeseat.com 📞 Phone: 07397942848 📍 Address: PainFreeSeat 86-90 Paul Street London EC2A 4NE United Kingdom

PainFreeSeat is committed to protecting your personal information and providing a secure, transparent shopping experience.